The Administrative Assistant provides administrative support for the Operations group within the State Regulatory Registry. The group is responsible for providing frontline support for all NMLS users to ensure the continued success of the system. This includes but is not limited to planning, developing, and delivering comprehensive training and materials for the NMLS users and call center support to facilitate understanding and user acceptance. The candidate supports the activities of a twenty-member staff, other state mortgage regulators, and coordinates various administrative functions with other SRR and CSBS departments.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
Provide general administrative support including but not limited to scheduling meetings, making travel arrangements, preparing expense reimbursements, drafting communications, fielding incoming calls, arranging conference calls, performing data entry in a variety of databases, and using other office automation tools and services to create and update reports,
Take meeting notes, manage the storage and distribution of meeting notes and track next steps/follow-up items
Support special projects within the Division as assigned.
Draft correspondence on behalf of staff members and prepare correspondence independently.
Respond to numerous requests for information received via phone or email from CSBS members, banking departments, law firms, federal agencies, trade associations, and other industries relating to mortgage
Conduct a variety of research efforts either in response to a request for information or on an ongoing basis to provide current information to Division.
To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
Education and Experience
High school degree and 3+ years customer service or related administrative experience. Associates or Bachelor’s Degree preferred.
Experience providing support to multiple supervisors.
Strong writing, editing, and proofreading experience in a business environment.
Proficient in Microsoft Office Suite, experience with Adobe Acrobat a plus.
iMIS or other relational database experience preferred.
Knowledge, Skills, and Abilities
Ability to provide support for team with multiple responsibilities.
Ability to learn, use and master a variety of office software tools including but not limited to: Microsoft Office Suite, including Outlook, Word, Excel, Power Point, Project SharePoint, Skype, Adobe Acrobat, informz email application, iMIS database application, webinar applications, Salesforce.com application and others as required.
Customer service. Works and communicates with external and internal clients and customers to satisfy their expectations. Must have command of processes related to functionality in NMLS. Committed to quality service.
Oral communication (telephone skills). Ability to communicate information and ideas to a wide range of clients.
Written communication. Ability to create drafts prepared from existing templates and documents and to create correspondence with little supervision. Can apply good business grammar and punctuation and proofread documents for correctness.
Quantitative skills. Ability to create, modify and use spreadsheets to perform basic quantitative computations and analysis involving a variety of topics.
Planning and organizing. Ability to plan, organize, prioritize work in order to meet deadlines. With appropriate guidance carries out most tasks independently.
About Conference of State Bank Supervisors
About the Conference of State Bank Supervisors:
The Conference of State Bank Supervisors (CSBS) is the nationwide organization of banking regulators from all 50 states, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands.
State regulators supervise approximately 5,400 state-chartered financial institutions with more than $4.2 trillion in combined assets. Further, most state banking departments oversee mortgage providers and many other financial services providers, such as money services businesses (MSBs), payday lenders, check cashers, and finance companies. State regulators oversee 17,121 mortgage companies, 116,991 individual mortgage loan originators (MLOs), and more than 105,000 additional non-depository financial services providers across the nation.
The vision of CSBS is to be the recognized leader in advancing the quality and effectiveness of regulation and supervision of state banking and financial services. The mission of CSBS is to support the leadership role of state banking supervisors in advancing the state banking system and state financial regulation, benefiting the public by ensuring safety and soundness, promoting economic growth and c...onsumer protection, and fostering innovative state regulation and supervision of the financial services industry.
CSBS works to:
- Optimize the authority of individual states to determine the activities of their supervised financial entities;
- Enhance the professionalism of state regulatory agencies and their personnel;
- Represent the interests of the system of state financial supervision to federal and state legislative bodies and regulatory agencies; and
- Ensure that all banks continue to have the choice and flexibility of the state charter in the new era of financial modernization.
Background and History:
CSBS is a non-profit organization headquartered in Washington, D.C. It was organized in 1902 as the National Association of Supervisors of State Banks. In 1971, the name of the organization was changed to the Conference of State Bank Supervisors to better reflect the ongoing nature of CSBS activities. For more than 100 years, CSBS has been uniquely positioned as the only national organization dedicated to protecting and advancing the nation’s dual-banking system.