Partnering with internal and external business and technology stakeholders, the Technical Systems Analyst is primarily responsible for being the universal expert on how to utilize and properly maintain/configure, as well and support and enhance the business use of, core technologies and systems to further advance the Association; facilitating and documenting business requirements for all software applications, and the like, as utilized by the Association staff. The Technical Systems Analyst will be responsible for writing, maintaining and executing test cases for all system fixes, enhancements and new developments, in tandem with other key stakeholders. In addition, the Technical Systems Analyst, works with stakeholders to establish properly documented and executed User Acceptance Test (UAT) plans, ensuring all personas and scenarios are considered; is a master of data analysis who comprehensively reports testing results on a regular basis; works alongside development teams to verify application functionality, usability, and scalability; manages a project’s scope, acceptance, installation and deployment; proactively monitors and tracks defects and/or missed opportunities; reviews system defects and retests when fixed; provides post-implementation support, training and empowerment; develops and maintains test plans for software quality assurance; and executes test plans in coordination with development schedules; supports the enhancement of business cases, or thoughtfully provides appropriate alternate solution considerations. Finally, the Technical Systems Analyst fully understands all subtleties of INTA business practices and procedures, and is available to support all additional tasks, as deemed appropriate by the Manager, IT Operations and Business Solutions.
Duties and responsibilities
Builds, manages and nurtures a solid working relationship with internal and external customers, and aligns resources and priorities to ensure top level satisfaction.
Champions collaboration throughout the organization.
Is the subject matter expert for all functions and features of current systems. Understands the functions and features of the current systems, the impact of enhancements to those systems and communicates accordingly to relevant colleagues and stakeholders.
Responsible for lead and/or support of project management and overall success of assigned projects from start to finish, with strong emphasis on technical design, development, testing and implementation phases.
Works with internal stakeholders and peers to ensure business requirements are properly in line with determined technical requirements specifications.
Leads design discussions and identifies design options.
Creates detailed Statements of Work for technical requirements to support all projects.
Ensures requirements are understood, agreed to and signed off by key stakeholders at the appropriate stages in any project
Creates appropriate test plans, cases, scenarios and personas to ensure intended functionality, integration, performance and user acceptance.
Assesses and prioritizes quality risks.
Trains end users in new systems and processes.
Maintains solid relationships with vendor partners to communicate new requirements and oversee progress against tasks.
Manages budget, as appropriate.
Thorough understanding of INTA’s current systems, architecture and ecosystems.
Ability to document business requirements with great attention to detail.
Strong knowledge of UAT and QA processes and methodologies.
Excellent analytical, technical and problem-solving skills.
Excellent verbal and written communication skills and the ability to interact professionally and personable with a diverse group of people.
Ability to lead dynamic, engaging and innovative internal trainings, requirements gatherings, and the like.
High degree of initiative, dependability, and social ability.
Ability to work with minimal supervision, and in collaboration with peers.
Advanced understanding of the software development life cycle.
Understanding of project management concepts, with a positive track record of the same.
Understanding of Digital Transformation concepts.
Superior attention to detail.
Ability to manage multiple concurrent projects and varying deadlines.
Bachelor’s Degree in MIS or CS preferred, or relevant concentration.
4-8 years Technical/Systems Analysis experience, business analysis experience a plus.
4-8 years Manual QA/Testing experience with web, GUI, client/server, and database applications.
4-8 years SQL/SQL Server experience.
Proven track record in developing high quality test cases and scripts.
Deep expert understanding and experience of administering Association Management Software (AMS); experience with Impexium a plus.
Fluency in written and spoken English, additional verbal language fluency a plus.
Prior project management experience required, including experience with project management tools.
Experienced understanding of CMS software, experience with Episerver a plus.
Experience with backend Microsoft .NET technology concepts, including C#, ASP.NET MVC, Entity Framework with Microsoft SharePoint a plus.
PHP knowledge, a plus.
Sound understanding of Microsoft SharePoint Online.
Sound understanding of Office 365 Suite.
Prior software development experience, a plus.
Experience with Activity Based Costing models.
Referential knowledge of: Amazon Web Services (AWS), Microsoft Azure, Microsoft PowerBI, Microsoft PowerApps, and Reporting Servers helpful.
All applicants must include a cover letter with their salary requirements, resumes without salary requirements will not be considered. Cover letters and Resumes must be sent to email@example.com and must use Technical Systems Analyst in the subject line.
The International Trademark Association (INTA) is a global association of trademark owners and professionals dedicated to supporting trademarks and related intellectual property in order to protect consumers and to promote fair and effective commerce.
The International Trademark Association (INTA) is a global association of trademark owners and professionals dedicated to supporti...ng trademarks and related intellectual property in order to protect consumers and to promote fair and effective commerce.
Members include more than more than 7,000 organizations from 190 countries who benefit from the Association’s global trademark resources, policy development, education and training, and international network.
The Association's member organizations represent some 30,000 trademark professionals and include brand owners from major corporations as well as small- and medium-sized enterprises, law firms and nonprofits. There are also government agency members as well as individual professor and student members.
INTA undertakes advocacy work throughout the world to advance trademarks, and offers educational programs and informational and legal resources of global interest.
Founded in 1878, INTA is headquartered in New York City, with offices in Brussels; Santiago, Chile; Singapore, Shanghai and Washington, D.C.; and representatives in Geneva and New Delhi.