The director of component relations provides ACA’s component groups (specialty councils, student and faculty affiliates, etc.) with managerial, hands-on support and consultative services related to governance, operations and membership. Reporting to the senior vice president of operations, the incumbent is responsible for managing relationships with component volunteer leadership to facilitate productive information exchange between ACA and each group. S/he serves as staff liaison to related committees and boards including the American Board of Chiropractic Specialties (ABCS). The incumbent also assists ABCS in orchestrating the development of standards and procedures for specialty certification agencies under the auspices of the American Chiropractic Association.
The primary areas of responsibility for the director of component relations are:
Engagement and alignment. The director will engage with volunteer leadership to develop constructive relationships to foster the alignment of each component/council group with ACA and ACA’s brand with a focus on building strong, productive component/council groups to help each group and ACA grow and flourish.
Governance and standard operating procedures. The director will be the central point of contact for and provide hands-on support to volunteer leadership on all matters related to governance, elections, membership, financial reporting, symposium planning, educational programming, corporate memberships and endorsements. S/he will monitor election process and update electronic leadership rosters for component groups. The director will develop a leadership onboarding process and training program to ensure smooth transition of roles and responsibilities. The director will develop and document all related policies, procedures and processes and recommend improvements when appropriate and work with volunteer leadership of each group to ensure compliance with ACA and component group bylaws. The director will maintain accurate records of all component groups’ organizational documents and update related online information.
Strategy for improved value proposition. The director will advise volunteer leadership on ways to improve delivery of value added benefit for membership in each specialty area. S/he will develop a comprehensive strategy for identifying and promoting each component groups’ value proposition to ACA’s general membership as well as establish metrics to track and monitor progress.
Certification and credentialing administration. The director will work closely with ABCS to structure and administer accreditation standards for specialty disciplines represented on this board. This function includes collaboration with ABCS leadership to develop and issue a survey instrument to ACA council members with the goal of producing and publishing a job analyses that will serve as the first step in establishing board exam blueprints, psychometric standards, etc. for the credentialing process.
Additional duties as required.
Candidates must have at least five years of association experience with strong emphasis on component, interest group, committee, council, chapter or membership. Direct contact with members, supporting membership-related activities, and working closely with volunteer leadership a must. Bachelors’ degree preferred.
The position requires the individual to demonstrate strong volunteer relationship management skills, self-direction, organizational abilities, attention to detail, and a commitment to professional service.
Excellent interpersonal, written and verbal communications skills are a must. Candidates should have experience in positions requiring good judgment, problem solving and project management skills.
Proficiency in use of MS Office (Outlook, Word, Excel, PPT). Knowledge of association management systems, online communities, social media platforms, etc. required.