Responsible for generating, researching, and qualifying new prospect leads through inside sales activities such as cold calls, prospecting, telemarketing and relationship building. Accomplish sales and renewal objectives, track sales generation leads, collect account receivables, and perform related accounting processes.
Engage, interact, and communicate across all Dealership Operations departments and respective leadership.
Promote and sell all available NADA products and services.
Provide assistance to inquiries about membership and all NADA events, products and services.
Utilize product/service knowledge, job aids, and product sheets to engage in a consultative selling process to assist members and achieve program sales objectives.
Track and report on the progress of all assigned sales leads utilizing the workflow management capabilities of the CRM database.
Achieve product and program sales objectives by assisting with recruitment, registration and enrollment of prospects into available programs, explanation of program benefits, monitoring program response, and applying scripts to inbound and outbound correspondence.
Serve as the immediate backup to the general Member/Customer Service Coordinators in answering incoming calls directed to the NADA main switchboard and redirect courteously to the appropriate staff and notify them of tasks that require action.
Provide professional, timely, and proficient customer service performance in all telephone and written communications to represent the features, and benefits of all NADA products and programs; research and work cross-departmentally to fulfill member requests.
Assist in processing dues payments for 20-Group, Academy, Membership and all other programs, send invoices and process credit card payments, as needed.
Update AMS/CRM database records with accurate membership and client information using information collected from dealership personnel and other third-party resources; track and report trends and insights based on inquiry volume and nature of call.
Non- Essential Functions:
Prepare meeting and marketing material packets of information for internal distribution or shipping.
Perform research related to member inquiries and follow-up with written correspondence, return calls and/or emails.
Attend the annual convention as booth staff to provide product demonstrations, information on features and benefits, and to support member services, if needed.
Other job-related duties as assigned.
Qualifications: Education and Work Experience
Bachelor or Associate degree preferred. At least five years of experience in a sales or customer service-oriented environment required. Previous customer/receptionist/call center experience preferred. Excellent interpersonal, oral and written (e.g. email) communication, problem-solving and organization skills required. Candidate must possess computer proficiency in MS Office programs, and experience with CRM systems such as Salesforce or association management software databases a plus.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee will occasionally be required to stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk or hear; taste or smell.
The employee may occasionally lift and/or move up to 35 pounds.
Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
For a century, the National Automobile Dealers Association (NADA) has played an important role in helping dealers grow and become more profitable. NADA, located in Tysons, VA, and Washington, D.C., is recognized as one of the largest and most respected trade associations.
NADA is looking for talented and highly motivated job-seekers with a drive to accelerate their careers in administrative sup...port, membership and dealer services, convention services, marketing, accounting, management, research, and public affairs. If you are motivated, a team player, goal-oriented and customer-focused, make NADA the road to your future!