The position is responsible for guiding business analysis for APA technical projects and processes including: web development, reporting, and integration of services. The Business Analyst engages stakeholders, subject matter experts, and users throughout project discovery, development, testing, and support to document needs and facilitate effective and inclusive decision-making. The Business Analyst also analyzes existing processes to assess the effectiveness of their business models, organization, documentation, design, and integration with other technology.
The Business Analyst is a member of APA’s Information & Technology team, and works directly with the software development and database team in a collaborative, fast paced, agile environment.
Duties and responsibilities
Consult with internal and external stakeholders to recommend new or updated services based on thorough needs analysis
Coordinate project discovery processes in order to evaluate, define, and document technical requirements, ensuring that needs are translated into actionable plans
Ensure that documentation accurately reflects the status of projects, including latest updates, new business processes, or outstanding issues
Provide recommendations to help guide product development and support, including “buy-vs-build” recommendations
Coordinate the selection processes for vendors that provide web and data services for APA; prepare RFPs and organize internal teams to evaluate proposals received
Act as point of contact for third party software vendors
Provide expertise to support technical training and education for APA staff
Use data and analytics to guide decisions; facilitate the use of data throughout the organization for needs-analysis and decision-making
Guide the discovery process for data and analytics tools in conjunction with APA’s database administrator and subject matter experts; ensure that APA’s reporting tools are designed to meet stated business goals.
Employ quality assurance and other best practices to ensure appropriate testing, reporting and assessments are conducted
Facilitate evaluation and review throughout project lifecycles, monitoring for optimal results and ensuring that project goals are met from a business perspective
Monitor for changes in project scope; assess and explain trade trade-offs necessary to change scope when appropriate
Define test-driven requirements with input from Quality Assurance, Software Developers, Database Administrator, and Subject Matter Experts
Qualifications (Education and Experience)
Excellent analytical skills
Strong written and oral communication skills, with the ability to articulate clear and accurate software specifications to both technical-oriented and business-oriented users
Knowledge of systems engineering concepts and query/reporting tools, with an understanding of best engineering practices
Familiar with CRM, CMS, LMS and content organization practices. Familiarity with Association Management System software required, with iMIS experience preferred.
Familiarity with web and application development processes, including agile processes and project management tools
Vendor and contractor management experience
Experience in software implementation, integration, and support
Able to see the big picture and play a key role in advancing, maintaining, and supporting the team
Bachelor’s or higher degree
2+ years’ experience required in a similar role, preferably in a not-for-profit or membership association.
ABOUT THE AMERICAN PLANNING ASSOCIATION
The American Planning Association is an independent, not-for-profit educational organization that provides leadership in the development of vital communities by advocating excellence in community planning, promoting education and citizen empowerment, and providing the tools and support necessary to meet the challenges of growth and change.
This posit...ion is located in APA’s office in downtown . Learn more about APA at www.planning.org.
The American Planning Association is an Equal Opportunity Employer
The American Planning Association provides leadership in the development of vital communities by advocating excellence in planning, promoting education and citizen empowerment, and providing our members with the tools and support necessary to meet the challenges of growth and change. APA has offices in Chicago and Washington, DC, and serves a global membership of more than 38,000 professionals. An energetic, progressive organization with a staff of about 100, APA includes a certifying board (AICP) and is about to relaunch the APA Foundation, and so, the successful candidate will be an important contributor to shaping the future of the Foundation.