Administrative, Clerical, Support, Customer Service and Support
Reports to: Program Manager
Job Type: Full-time
Location: Fairfax, Virginia
Strong oral and written communication skills to respond to candidate and employer phone and email inquiries.
Assisting with resolving candidate issues with professionalism and accuracy.
Determine, based on information provided, the best way for a candidate/employer to obtain certification.
Maintain appropriate confidentiality of information processed.
Courteously and promptly determining the nature of caller's business and directing callers to appropriate person, or taking care of caller.
Assuming responsibility for providing timely, appropriate, accurate responses to request/suggestions/complaints or referring such comments to appropriate person with a 24-hour period.
Providing front desk phone coverage as needed.
Maintaining database of customer service calls/emails.
Accurate spelling, grammar and punctuation required for all communication with attention to detail.
Other job related duties as appropriate and directed.
Applications: Please email your résumé and cover letter/essay, along with salary history and requirements. Applications without a cover letter/essay will not be considered. No telephone calls please.
NCCCO is an equal opportunity employer.
Additional Salary Information: Full-time position, with a salary commensurate with experience, education, and market rates, plus an exceptional benefits program including health care that starts on the first of the month following your date of hire and is 100% paid by NCCCO for the employee.
Required: Full résumé with a cover letter/essay indicating in 100 words or more what has prompted you to apply for this position and why you believe you would be successful in it.
About National Commission for the Certification of Crane Operators
The National Commission for the Certification of Crane Operators (NCCCO) was formed in 1995 as an independent, non-profit organization by industry to develop and administer a nationwide program for the certification of crane operators and related personnel. Since then, NCCCO has administered over 950,000 nationally accredited written and practical examinations and issued more than 280,000 national...ly accredited and OSHA-compliant certifications in all 50 states. By providing thorough, independent assessments of knowledge and skills, NCCCO seeks to enhance lifting equipment safety, reduce workplace risk, improve performance records, stimulate training, and give due recognition to the professional skill of individuals who work on, with, and around cranes.