Serves as administrator, project manager, client specialist and user support for learning related systems and platforms. Serves as liaison to organization’s operations/IT staff to ensure the integrity and reliability of data. The Learning Technology Coordinator oversees the following: administration of learning delivery platform; learning activity support; live events: speaker and faculty management Certified Professional in Healthcare Quality (CPHQ) Live courses; licensing requests; Career Resources; as well as new & other learning resources.
Supports the efforts to populate all IT learning environments with content, including installation of SCORm-compliant online courses, resource documents, and other materials.
Responsible for all administrative tasks in technology platforms supporting e-learning such as product and program set-up, configuration, integrations and importing and testing content.
Performs routine administrative tasks in the technology platforms supporting e-learning
Supports use of the content and course management systems by subject matter experts
Responsible for technical setup of webinars once the program and schedule is identified.
Maintains all filing systems and databases.
Effectively reviews new/emerging technology solution/trends to make recommendations.
Builds effective relationships across the technical and content staff to ensure the best use of technologies.
Customer Facing/Customer Experience
Manages speaker acquisition and management to include management of “call for abstracts” process and speaker and poster management, as well as overall communication with instructors/facilitators.
Provides general support to online learners, including helping with e-commerce/registration/enrollment questions, computer issues interfering with the learners’ ability to complete the course, and general inquiries about the course organization and make-up.
Collaborates with staff and faculty/speaker to create, identify or obtain new content for the learning Web site on an ongoing basis.
Provides operational and administrative support for activities such as live training courses, scheduling meetings, travel arrangements, routing telephone calls to proper individuals, and disseminating information to staff, members, committees, and constituents.
Serves as backup to education associate position.
MINIMUM QUALIFICATION OR EXPERIENCE
Education: Bachelor’s degree in business or related field.
Experience: 3-5 years’ experience in a non-profit, online education or related field.
Expertise with web technologies (including learning management system, webinar platforms, and any authoring or communication tools and technologies).
Good organizational skills, attention to detail and ability to manage time effectively, and customer service minded.
Ability to build effective relationships with both technical staff (IT) and content design staff and subject matter experts.
Facilitate group meetings and work directly with content providers.
Embracing learning and change and has a passion for emerging trends in learning technology.
Computer expertise with Internet Explorer, various CRMs, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Outlook, project management software and/or other data related software.
Adaptable: Demonstrate a willingness to be flexible and versatile in a changing work environment while maintaining effectiveness and efficiency.
Personal and Professional Accountability: Ability to interact effectively and to work congenially in a small office environment. Understand ethical behavior and business practices, and ensure that own behavior and the behavior of others is consistent with these standards and aligns with the values of the organization.
Since 2001, we've partnered with world-class companies to find superior talent that provides them with strong competitive advantages. Our unique blend of service offerings have allowed us to make a tremendous impact with our clients and continue to help them as they evolve. Our roots are in IT recruiting, but we've experienced tremendous growth since expanding into HR Recruiting, Recruitment Process Outsourcing (RPO), and Executive Search.