Customer Service and Support, Information Technology and Web, Membership
4 Year Degree
The association is currently seeking an experienced individual to provide support to online learning center and customer service department.
Essential Duties and Responsibilities:
Respond to AWHONN website, Online Learning Center customer inquiries and Member/Customer Service inquiries to include responding to live chat requests, emails and phone call inquires on a daily basis.
Work closely with AWHONN departments to identify product support needs.
Work closely with external LMS support vendor to identify and resolve any discrepancies, which cannot be resolved locally.
Maintain external databases of existing product offerings in the Online Learning Center.
Upload and configure new product offerings on the Online Learning Center. Test and resolve any discovered discrepancy.
Retire and archive product offerings as needed. Update external databases to reflect update.
Create Institution accounts and assist (as needed) in the registration of hospital users and individuals in the Online Learning Center once payment and order information is received.
Follow-up on any missing information or questions from the order form.
Enter order/post payment into YourMembership
Email detailed instructions to users about accessing the online education products and upload instructions for offering in the Help section of the Online Learning Center.
Participate in conference calls and meetings with hospital and other group users in order to provide an overview of using the online learning center and answering any questions.
Assist members, non-members and Institution members with accessing CNE/CME certificates.
Perform other duties and responsibilities as assigned.
Associates degree or equivalent experience. Bachelor’s degree a plus.At least 2-4 years of experience working in an online learning system environment and/or customer service environment. Learning Management System (LMS) experience preferred. Strong PC/Mac and typing skills a must.Experience with Association Management System (AMS) database preferred.Must have strong verbal communication skills.Must be able to identify and solve problems.Must have active listening and critical thinking skills.Demonstrated ability to remain flexible, manage multiple priorities and stay highly organized especially with high volume, numerous details and under tight deadlines. Demonstrated experience in working with multiple staff and external clients/members.
Please submit resume indicating salary requirements and list “Online Learning Support Specialist” in the subject heading to: Human Resources Dept., 1800 M Street, NW, Suite 740 South, Washington, DC 20036 or fax to (202) 728-1864 or email email@example.com.
About Association of Women's Health, Obstetric and Neonatal Nurses
The Association of Women's Health, Obstetric and Neonatal Nurses (AWHONN) is a 501(c)3 nonprofit membership organization that promotes the health of women and newborns.
Our mission is to improve and promote the health of women and newborns and to strengthen the nursing profession through the delivery of superior advocacy, research, education and other professional and clinical resources to nurses and other health care professional.