Inteleos (and its certification Councils of ARDMS and APCA) are seeking a dynamic, innovative and experienced non-profit membership management professional to serve as the Manager of our Member Relations Program and oversee the retention and engagement efforts for our 120,000+ ARDMS Registrants and APCA Certificants (aka members). As an integral part of the organization management team, this position will be responsible for the strategic and operational execution of the maintenance of certification programs as well as engagement efforts to drive value and benefits for our constituencies. Skills essential for this position include non-profit management background, extensive experience in membership management programs, exceptional communication skills, relationship cultivation, innovative thinking, strategic planning, budgeting and staff management. A cover letter is required for consideration for this position.
Develop and manage tactical plans for all member (Registrant/Certificant) retention programs which include but are not limited to renewals, attestations, CME attainment/audit and recertification.
Develop and manage tactical plans for all member (Registrant/Certificant) engagement efforts which include but are not limited to newsletters, upsells, engagement campaigns, etc…
Oversee and lead strategic guidance regarding the development and execution of the academic outreach programs (administered by the coordinator-level staff);
Manage assigned department programs, workflows, and projects to assure timely and accurate roll-out of processes and programs utilizing collaborative and consensus-building management techniques to lead departmental and cross-departmental projects;
Lead the development and implementation of new/enhanced membership strategies and systems that promote retention and engagement of members;
Identify, gather, analyze and act upon data from various sources to drive decision making for targeted retention and engagement campaigns;
Identify opportunities to improve the membership experience, and ensure a strong, engaged and growing membership. Select appropriate opportunities to champion and oversee for integration across the organization;
Represent the organization at meetings, events and tradeshows;
Collaborate with MarCom staff and develop recruitment strategies for new and existing members;
Serve as a company-wide resource and perform mentoring/coaching/leading of other staff to ensure retention and engagement programs are fully integrated across all departments;
Identify how policy changes will affect member retention and engagement and incorporate into the existing functions and operations;
Provide reports on the effectiveness of retention and engagement programs. Continually assess, develop and identify areas for enhancements to reports;
Manage vendor relationships and negotiate contracts, ensuring expectations and efficiencies of negotiated contracts are met within the scope of the contract;
Assume significant responsibility in the forecasting, determining and setting of budget allocations required to meet position-specific strategic objectives ensuring fiscal responsibility, strict adherence to the Board approved budget and financial policies, and monitoring financial trends to allow for strategic adjustments to assure maximum ROI; managing the position-specific budget(s), assure strict adherence to the Board approved budget and financial policies, and monitoring financial trends to allow for strategic adjustments to assure maximum ROI;
Ensure all risk controls are met through the oversight of an effective risk management framework.
Serve as the department representative on governance committees, as needed;
Manage one assigned staff, their daily activities, training, professional development, mentorship, and performance evaluation to maximize potential and investment, and create a team-oriented environment;
Develop and maintain processes/procedures as required for organizational ANSI accreditation; and
Maintain familiarity of Inteleos staff policies and the functions of each Inteleos department and work as a positive role model and mentor/coach for all staff.
Inteleos headquarters are located in Rockville, Maryland. Inteleos offers competitive salaries and a full benefits package which includes: health, dental, life, short and long term disability insurance, a generous PTO package, matching 401k and more. To be considered for this opportunity, please submit a cover letter, resume, and salary requirement to Inteleosjobs@inteleos.org.
The ideal candidate will have a Bachelor’s Degree, or equivalent professional experience in the related field, a minimum of five years program management experience, preferably in an association setting and at least two years of experience in a management role. Please visit our website for a full description of this position at Inteleos.org.