The Senior Manager for NMLS Communications will be responsible for executing the State Regulatory Registry LLC’s (SRR) communication efforts across a variety of channels to regulators, industry, staff, and other Nationwide Multistate Licensing System (NMLS) stakeholders. This is a dynamic position requiring creativity, commitment, attention to detail and the ability to thoughtfully interact with a diverse group of audiences in order to create and maintain a strategy that effectively communicates SRR’s numerous policy, development and operational issues.
This position requires a thorough understanding of SRR’s mission and the role of NMLS, with the ability to translate this mission into outgoing operational communications, website content, social media, annual conference and annual report.
To perform this job successfully, an individual must be able to perform each essential duty and responsibility satisfactorily. Reasonable accommodations may be made to enable individual with disabilities to perform the essential functions. Other duties may be assigned to meet business needs.
Drive awareness of major system enhancements, policy decisions, and operational issues to the appropriate audiences. In collaboration with the relevant staff from various SRR divisions, decide who, where, and when to disseminate such communications and manage the communication process.
Develop written materials, including product messages, communication plans, and website content that delivers clear and succinct information.
Implement, and evaluate an annual communications plan involving policy, operational, and system development issues to SRR’s discreet audiences that include state and Federal regulators, licensees, and other stakeholders.
Manage system policy communications from committee decision to effective notification of affected parties and documentation on website.
Be the creative energy and brand evangelist of NMLS’ online presence. Ensure articulation of a positive and consistent “NMLS Brand,” aligned with the perspective of state regulators and the role of NMLS. Consistently and doggedly work to ensure all SRR Communications are in alignment with branding and messaging.
Evaluate the effectiveness of SRR’s communication strategy using metrics and make recommendations to senior management for improvements on an annual basis.
Coordinate and organize all communications for the NMLS Annual Conference, and the content and design of the SRR Annual Report.
Create and maintain fact sheets and other public documents regarding SRR and NMLS activities and resources.
Maintain external and internal websites utilizing content management systems.
Manage the NMLS presence in social media such as the NMLS Twitter account.
Collaborate with the CSBS Communications Department as appropriate.
To perform this job successfully, an individual should possess the knowledge, skills, and abilities listed and meet the amount of education, training and/or work experience required.
Education and Experience
Bachelor’s degree required.
Minimum of 8 years of experience in communications or public policy work.
Knowledge, Skills and Abilities
Highly collaborative style with an ability to establish and maintain relationships with various divisions within SRR.
Excellent writing/editing and verbal communication skills and strong planning skills able to manage several communications at one time.
A strong track record as an implementer who thrives on managing a variety of key initiatives concurrently.
Self-starter, able to work independently, and in an entrepreneurial manner in creatively developing and implementing new initiatives.
Strong interpersonal skills.
Ability to use office software (Excel, Word, PowerPoint, etc.) to manage projects and develop formal presentations.
Experience in updating and developing external and internal websites using SharePoint and Drupal content management systems.
About the Conference of State Bank Supervisors:
The Conference of State Bank Supervisors (CSBS) is the nationwide organization of banking regulators from all 50 states, the District of Columbia, Guam, Puerto Rico, and the U.S. Virgin Islands.
State regulators supervise approximately 5,400 state-chartered financial institutions with more than $4.2 trillion in combined assets. Further, most st...ate banking departments oversee mortgage providers and many other financial services providers, such as money services businesses (MSBs), payday lenders, check cashers, and finance companies. State regulators oversee 17,121 mortgage companies, 116,991 individual mortgage loan originators (MLOs), and more than 105,000 additional non-depository financial services providers across the nation.
The vision of CSBS is to be the recognized leader in advancing the quality and effectiveness of regulation and supervision of state banking and financial services. The mission of CSBS is to support the leadership role of state banking supervisors in advancing the state banking system and state financial regulation, benefiting the public by ensuring safety and soundness, promoting economic growth and consumer protection, and fostering innovative state regulation and supervision of the financial services industry.
CSBS works to:
- Optimize the authority of individual states to determine the activities of their supervised financial entities;
- Enhance the professionalism of state regulatory agencies and their personnel;
- Represent the interests of the system of state financial supervision to federal and state legislative bodies and regulatory agencies; and
- Ensure that all banks continue to have the choice and flexibility of the state charter in the new era of financial modernization.
Background and History:
CSBS is a non-profit organization headquartered in Washington, D.C. It was organized in 1902 as the National Association of Supervisors of State Banks. In 1971, the name of the organization was changed to the Conference of State Bank Supervisors to better reflect the ongoing nature of CSBS activities. For more than 100 years, CSBS has been uniquely positioned as the only national organization dedicated to protecting and advancing the nation’s dual-banking system.