Education and Training, Meetings/Expositions/Events, Membership
The Sr. Director of Education provides leadership, development and oversight of educational programs for members, program participants, the public and leads member engagement through Meetings and Membership activities of NFRC. This position will continuously evaluate performance, identify new opportunities, and pilot new formats to ensure vibrant learning opportunities for members, program participants and the public. Collaborate with the communications team and oversee implementation of education, marketing, meetings, membership and communications strategies.
This is a new position for our organization as we develop our educational outreach activities to both the public and our members. This person will supervise the Manager, Meetings and Membership and collaborates the planning, scheduling, budgeting, and coordinating NFRC’s overall meetings and membership programs for members and program participants.
Continuously identify opportunities for innovation in education, meetings, and membership initiatives. Communicate and demonstrate organization’s mission, vision, values, and strategic direction. Ensure the organization’s objectives and business strategies are translated into the department’s operational plans.
This position will be part of the management team and will play a role in the strategic direction of the organization. This position reports to the CEO.
Reach the appropriate customer demographics through focused channels.
Develop targeted programs and participate in outreach that increases consumer recognition and use of NFRC ratings.
Develop or participate in outreach and education programs that encourage code compliance and reference in voluntary programs.
Develop real-time training and educational programs for our members.
Develop programs that measure the market penetration of NFRC labels and label certificates.
Oversee and monitor educational activities, evaluate and assess results to identify trends, and implement enhancements.
Develop budget; monitor revenue, expenses, and marketing plans of all assigned programs, products, and services.
Provide orientation to new board and committee members to facilitate the identification of new appointees and coordinate confirmation of appointments with the CEO.
Utilize survey and evaluation data to monitor success of the NFRC’s educational programming; report metrics to the CEO, to evaluate the effectiveness of NFRC’s initiatives.
Meetings and Membership
Actively monitor industry trends, activities, and other industry happenings to identify emerging opportunities and new channels for reaching potential members. Increase our membership numbers and close the gap between program participants and members.
Create an annual strategy for recruiting and retaining members and develop a marketing plan for supporting this strategy.
Conduct an annual member satisfaction survey design and use the results to implement appropriate improvements.
Lead for NFRC’s recruitment and retention marketing campaigns.
Initiate contact with other industry stakeholders and organizations to explore mutually beneficial collaborations, information sharing, and membership reciprocity.
The Manager, Meetings and Membership is responsible for handling the logistics of meetings/workshops throughout the year.
Conduct editorial review of NFRC’s annual report in collaboration with the communications and marketing team.
May participate on an internal team, either through formal assignment or on an ad hoc basis.
Consistently demonstrate courteous, ethical, cooperative, accountable, and helpful behavior to all contacts, internal and external.
Create positive working relationships with staff, members, and program participants.
Duties and responsibilities may be added, deleted, or changed at any time at the discretion of management, formally or informally, either orally or in writing.
Bachelor’s degree and/or relevant experience in adult/continuing education, professional development, or related field required; Master’s degree preferred.
Minimum of seven years progressively responsible experience with developing, delivering, evaluating, and continuously improving educational programs, and/or non-profit professional development in a managerial capacity. Association experience preferred.
Strong interpersonal and communication skills and track record of building relationships with staff, members, volunteers, and board members.
Demonstrated track record of implementing new and innovative ideas.
Successful hands-on experience in developing and managing program area budgets.
Word, Excel, and PowerPoint and ability to learn new software.
Excellent interpersonal and consensus building skills required to work collaboratively and to lead a diverse group of stakeholders (staff, committee members, collaborators, etc.) through decision making.
Highly motivated, results-oriented, and able to prioritize team efforts to use resources efficiently.
Travel required (20%)
To apply please forward your resume, cover letter and salary requirements to: email@example.com
Additional Salary Information: Please state your desired salary requirements
The National Fenestration Rating Council is a non-profit organization that establishes objective window, door, and skylight energy performance ratings to help you compare products and make informed purchase decisions.
Located in Greenbelt, MD, NFRC has a staff of 20. We provide excellent salary and benefits including medical, dental, and vision insurance, vacation, sick and personal leave, pare...ntal leave, fully funded HRA account, massages, STD, LTD, Life insurance, 401(k), and tuition reimbursement.